Frequently asked questions
We wanted to combine the strength of EMS and Azer under a new corporate brand that creates clarity for our customers as we move forward as one organization.
To simplify our customers’ experience, we will be unifying our standard terms and conditions across Azer and EMS and will publish that on our website, quotes and order confirmations.
Our domain will change respectively from @emsdiasum.com and @azersci.com to CustomerService@biolyst.com . Emails sent to the previous addresses will be forwarded appropriately so customer communications won’t be affected.
Orders can now be sent to CustomerService@biolyst.com , or through previous email addresses ( orders@azersci.com and info@emsdiasum.com ).
At this time, our internal systems don’t allow this yet. We are working hard to make this an option for you in the future.
No impact, you can continue to use your account as is.
